Loading... Please wait...

Terms and Conditions

These terms and conditions apply to the use of the SeaKisses Limited website. By accessing the site and placing an order you agree to be bound by the terms and conditions set out below.

We want you to be happy and content with our products and services. If you have any questions or queries that we can help with, please e-mail us at enquiries@seakisses.co.uk.

Payment

Payments are processed through PayPal or Stripe, both of whom are secure and well-trusted online payment processors. All major debit and credit cards are accepted and you don’t need to have a PayPal account to make the payment. After you have placed your order you will receive e-mail confirmation of the transaction.

If you prefer to pay by cheque, that is fine too. Please e-mail your order to enquiries@seakisses.co.uk and make your cheque payable to:

SeaKisses Limited, 
 and send it to:


SeaKisses Limited
Sconhoe,
Pentewan Sands,

Pentewan,

St Austell,

Cornwall,

PL26 6BT 

Shipping and Returns

Returns policy

Your goods should arrive in perfect condition but if this is not the case please let us know as soon as it arrives and we will send you a replacement.

If you wish to return your goods please make sure that you send them back to us within seven days of receipt in their original condition and packaging. We aim to process your refund within fourteen days of receipt of the returned goods.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, although, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Free Delivery is available on orders over £30 to the UK mainland and is sent 2nd Class Royal Mail.

Our standard delivery service to the UK mainland is sent 2nd Class with Royal Mail within 2 working days of the date of the order  - from £2.95 - P&P is calculated at the checkout.

Our First Class delivery service to the UK mainland is sent 1st Class with Royal Mail within 2 working days of the date of order  - from £3.40 - P&P is calculated at the checkout.

A guaranteed next day delivery service is available to the UK mainland Charges from £6.45. All orders for this service must be received before 12pm, Monday - Thursday.  Any order taken on a Friday before 2pm will be delivered on the Monday (or Tuesday in the case of a Bank Holiday). The actual P&P is calculated at the checkout.  Deliveries will be made by 1pm the next working day.

International Delivery Charges:

Western Europe:  £8.95    3-5 days from dispatch


Rest of World:      £11.95   5-14 days from dispatch 

All parcels will require a signature on receipt.

Copyright

This website and its content is copyright of SeaKisses Limited - © SeaKisses 2015. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Privacy

This privacy policy sets out how SeaKisses Limited uses and protects any information that you give SeaKisses Limited when you use this website.

SeaKisses Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

SeaKisses may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/9/2012.

What we collect

We may collect the following information:

  • name and title
  • contact information including email address
  • demographic information such as postcode
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties who we think you may find interesting if you tell us that you wish this to happen.

You may request details of any personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by SeaKisses and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, SeaKisses takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Customer care

We’d love to hear from you. If you require further information about our products or advice about placing an order please e-mail us at enquiries@seakisses.co.uk.